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Frequently asked question

    A: Our Terms & Conditions, Privacy Policy, Return Policy, Refund Policy, Shipping Policy, and Cancellation Policy are available at the bottom of every page on our website/app.
    A: You can reach us at support@hoodvendor.com or via the Help Center on our website/app.
    A: We implement strict security measures and comply with privacy laws to protect your personal and payment information. See our Privacy Policy for details.
    A: Go to Account Settings to update your profile, contact info, or payment details
    A: Click Forgot Password on the login page, enter your email, and follow the instructions to reset it.
    A: Payments are processed securely through our integrated payment system. Funds are released after order completion, minus any applicable fees.
    A: Yes, if the item is unavailable, payment fails, or delivery is not possible. Always notify the buyer and process refunds promptly.
    A: Sellers must provide accurate product details, fulfill orders promptly, handle returns professionally, and comply with all applicable laws.
    A: Register as a seller, provide your business info, verify your account, and list your products with prices, descriptions, and shipping details.
    A: Shipping fees are set by sellers and depend on location, size, weight, and delivery method. Promotions or discounts may apply occasionally.
    A: Returns and refunds are handled by sellers according to their policies. You may request a return if the item is damaged, defective, or not as described. HoodVendor can assist in disputes.
    A: Check the tracking info provided by the seller. If there’s still an issue, contact the seller directly or reach out to HoodVendor support for assistance.
    A: Orders can be canceled before they are shipped. Go to Orders, select the item, and submit a cancellation request. Seller approval may be required.
    Q4: How do I place an order? A: Browse products, add items to your cart, and proceed to checkout. Enter your shipping and payment details, then confirm your order.
    A: Yes. We use secure payment gateways, protect your personal data, and monitor transactions to prevent fraud. Always review seller ratings and product details before purchasing.
    A: Click Sign Up on the website or app, provide your name, email, and password, and follow the verification steps. You can register as a buyer or seller.
    A: HoodVendor is an online marketplace connecting buyers with independent sellers. You can browse, buy, and sell products securely through our platform.