HoodVendor Refund Policy

At HoodVendor, we aim to ensure a smooth and satisfying shopping experience. This Refund Policy explains how refunds, returns, and disputes are handled on our marketplace platform.

HoodVendor operates as a marketplace connecting buyers and independent sellers. Refunds are generally handled by sellers, subject to the terms below.

1. Eligibility for Refunds

A buyer may be eligible for a refund if:

1. The item received is damaged, defective, or incorrect
2. The item does not match the product description
3. The order was not delivered within the agreed timeframe
4. The seller cancels the order or is unable to fulfill it

Refund eligibility is subject to the seller’s specific return policy and applicable laws.

2. Non-Refundable Items

Unless otherwise stated by the seller, refunds may not be issued for:

1. Items marked as final sale or non-returnable
2. Digital products or downloadable content
3. Perishable or personal-use items (e.g. cosmetics, underwear)
4. Items damaged due to misuse or negligence by the buyer

3. Refund Request Timeframe

Buyers must submit a refund or return request within [7–14] days of receiving the item, unless the seller specifies a different timeframe.

Late requests may be declined.

4. How to Request a Refund

To request a refund:

1. Log in to your HoodVendor account
2. Go to Orders and select the relevant order
3. Submit a refund or return request with supporting details (photos, description, etc.)

The seller will review the request and respond within a reasonable timeframe.

5. Return of Items

1. Buyers may be required to return the item before a refund is issued
2. Returned items must be unused and in original packaging unless defective
3. Return shipping costs are determined by the seller unless required by law

6. Refund Processing

1. Approved refunds are processed using the original payment method
2. Refund processing times depend on the payment provider and seller
3. HoodVendor does not control bank or payment gateway delays

7. Seller Responsibilities

Sellers on HoodVendor are responsible for:

1. Clearly stating their refund and return policies
2. Handling refund requests promptly and fairly
3. Complying with all applicable consumer protection laws

Failure to comply may result in seller suspension or removal from the Platform.

8. Dispute Resolution

If a buyer and seller cannot reach a resolution:

1. HoodVendor may review the case and assist as a neutral facilitator
2. Buyers may be required to provide additional evidence
3. HoodVendor’s decision, where applicable, is final and made in good faith

9. Platform Limitations

HoodVendor:

1. Does not guarantee refunds unless required by law
2. Is not responsible for seller-caused delays or disputes beyond reasonable control
3. Acts as an intermediary, not the seller of products

10. Changes to This Refund Policy

HoodVendor may update this Refund Policy from time to time. Continued use of the Platform after updates constitutes acceptance of the revised policy.

11. Contact Us

For questions regarding refunds or returns, contact us at:

Email: support@hoodvendor.com