1. Scope of Support

Hood Vendor offers customer support for inquiries related to product information, order status, shipping, returns, and general inquiries about our services.

2. Contact Methods

Customers can contact our support team via email at support@hoodvendor.com, +233-20-233-268, or through our website's contact form. Our support team is available 24/7.

3. Response Time

We strive to respond to all customer inquiries within 24-48 hours during our regular business hours. Response times may vary depending on the volume of inquiries and the nature of the request.

4. Support Channels

Our primary support channels are email and phone. We may also provide support through live chat on our website or social media platforms. Please note that social media platforms may have separate terms of service and privacy policies, and we encourage customers to review these policies before contacting us through social media.

5. Technical Support

For technical issues related to our website or mobile app, please contact our support team with a detailed description of the problem, including any error messages or screenshots if applicable. Our technical support team will investigate the issue and provide a resolution as quickly as possible.

6. Escalation Process

If you are not satisfied with the support provided by our initial support team, you may request to escalate your inquiry to a supervisor or manager. We will make every effort to resolve escalated issues promptly and to the customer's satisfaction.

7. Feedback and Complaints

We welcome customer feedback and encourage customers to share their experiences and suggestions for improvement. If you have a complaint or concern about our products or services, please contact our support team, and we will address your issue as quickly as possible.

8. Support Limitations

Our support team can assist with inquiries related to our products and services but may not be able to provide technical support for third-party products or services. For issues beyond our support scope, we may refer customers to the appropriate third-party support channels or resources.

9. Changes to Support Policy

We reserve the right to update or modify this Support Policy at any time without prior notice. Changes will be effective immediately upon posting on our website, and your continued use of our website or services constitutes acceptance of the updated Support Policy.

10. Contact Us

For any questions, concerns, or requests regarding our Support Policy or our support services, please contact our support team at support@hoodvendor.com or +233-20-233-268.